WORKSHOPS

Employees are constantly being asked to reach new heights, meet new challenges, innovate, and deal with ever-changing issues and demands. To help your employees maximize their talents and energies, we offer a variety of training and development services.

COPE Training and Development services can consist of the delivery of one training workshop or run the full spectrum of needs analysis, training material development, online course development, job aid creation, training delivery, one-on-one coaching, post-training assessment, and follow-up. All services are customized based on the unique needs of each organization.

Our most popular workshops include the following topics:

Communications

Business Writing
Effective Communication/ Fundamentals and Listening Skills
Introduction to the MBTI (Myers-Briggs Type Indicator)
Advanced MBTI
Audio Logo
Process Communications (LIFO)
Having Difficult Coversations

Supervision and Leadership

Coaching & Giving Feedback
Delegation
Performance Management
Skills for New Supervisors
Leadership

Customer Service

Delivering Excellent Customer Service
Delivering Excellent Customer Service over the Telephone
Managing for Excellent Customer Service

Presentation Skills and Meeting Facilitation

Effective Meetings
Presentation Skills
Team Tools for Effective Decision Making
Train-The-Trainer

Human Resources

Interviewing and Hiring
Creating Respectful Work Environments
Employment Law Highlights